How to Recover the Lost Password to Your TrustWallet
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Losing access to your TrustWallet is stressful: especially when you no longer have your seed phrase. While recovering your wallet is straightforward with a seed phrase, this article is aimed at those who do not have their seed phrase but still want to attempt recovery.
Below, we will explore two specific scenarios where recovering control of yourTrustWallet (and the funds inside it!) is still possible:
- Recovering from a backup on Google Drive or iCloud
- Recovering from the TrustWallet browser plugin
If you only accessed your wallet through the TrustWallet mobile app on Android or iPhone and you did not configure a backup to Google Drive or iCloud, recovery options are unfortunately very limited. However, you should still reach out to us, because we’re actively working on techniques to recover your funds in this case.
Understanding TrustWallet’s Security Model
TrustWallet is a non-custodial wallet, meaning that there is no third-party custodian. Users have full responsibility for safeguarding their access credentials. The wallet stores your (encrypted) seed phrase locally on your computer or smart phone, but it isn’t stored remotely on TrustWallet’s servers.
A seed phrase, also known as a recovery seed or mnemonic phrase, is a sequence of 12 randomly generated words that acts as the master key to restore and access a cryptocurrency wallet.
The TrustWallet app provides an option to store an encrypted version of your seed phrase on Google Drive or iCloud — but, it isn’t stored there by default.
There is no way to simply “reset” your password without your seed phrase — even if you contact TrustWallet’s customer support team. This makes TrustWallet secure, but it also means recovering a lost password or encrypted seed phrase requires specialized assistance.
Case 1: Recovering from a Google Drive or iCloud Backup
If you configured TrustWallet to back up your seed phrase to Google Drive or iCloud, there’s a good chance we can help you regain access, even if you’ve forgotten the password that encrypts the backup.
Locate the Backup File:
How to check if you have a backup in iCloud
From your laptop or desktop computer:
- Go to Finder
- Click `iCloud Drive`, located in the Finder sidebar, under the `Favorites` list
- Locate the Trust Wallet backup folder, likely titled `Trust` (If no folder is identified, you did not backup your wallet/ no longer have the backup)
- Any .json files in the `Trust` folder are wallet backups.
From your iPhone:
- Launch the “Files” app
- Click `iCloud Drive`
- Locate the Trust Wallet backup folder, likely titled `Trust` (If no folder is identified, you did not backup your wallet/ no longer have the backup)
- Any .json files in the `Trust` folder are wallet backups.
How to check if you have a backup in Google Drive
Open Google Drive: On your phone or computer, open the Google Drive app or go to drive.google.com.Check Google Drive Settings:
- In the Google Drive app, Tap the three-line menu icon (usually at the top left). Scroll down and select Backups.
- On the Google Drive website: Click on Storage on the left-hand side. Scroll down to the Backups section. Look for Trust Wallet in Backups:
In the Backups section, you’ll see a list of apps that have stored backups on your Google Drive.Look for Trust Wallet in this list. If you see it, there is a backup stored.If you found either an iCloud or Google Drive backup, and you have guesses as to what the password might be, then we can try to “crack” the password and recover your 12 word recovery seed.
Contact Us for Password Recovery:
If you can’t remember the password used to encrypt the backup, we specialize in decrypting these files — please contact us!
We prioritize privacy and data security in all our recovery processes. Your backup file and any information provided are handled with strict confidentiality.
Case 2: Recovering from the TrustWallet Browser Plugin
If you accessed your TrustWallet through a browser plugin (such as the Chrome web browser plugin), you may be able to download an encrypted version of your seed phrase directly from your file system.
The steps are a bit complicated, so please contact us, and we can walk you through how to find the encrypted phrase. We will then work with you to try to crack the password on the encrypted mnemonic and recover your seed phrase.
When Wallet Recovery Isn’t Possible
Unfortunately, there are some cases where recovery isn’t currently possible. If you’ve only ever accessed your wallet through the TrustWallet mobile app on Android or iPhone, and you did not enable a cloud backup to Google Drive or iCloud, we currently cannot assist. Since TrustWallet does not store any user credentials or data, no centralized recovery option is available.
In these cases, without a backup or an encrypted seed file, the funds in the wallet cannot be recovered.
We recommend that if the balance of your wallet is substantial, that you retire your smart phone, make notes to help you in the future (such as the pin that secures your phone), and that you keep it charged and safe. It’s possible that at some point in the future we will be able to pull an encrypted version of the seed phrase from the phone.
Why Choose Our TrustWallet Password Recovery Service?
- Specialized Expertise: Our team has extensive experience in dealing with encrypted wallet files and recovering lost crypto assets.
- Confidential and Secure Process: We take every precaution to ensure your data remains secure and your privacy is protected throughout the recovery process.
- Real Results: We’ve successfully recovered wallets in many cases where passwords were lost or forgotten, giving our clients control of their funds and peace of mind.
If you’re struggling to recover access to your TrustWallet due to a lost password, contact us today for a consultation. We’ll review your specific case and outline the next steps to get you back into your wallet as quickly as possible.