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Trust Wallet
Learn more about

Recovering Trust Wallet

Our team of experts can help you recover your wallet via…
  • Trust Wallet Browser extension recovery
  • Trust Wallet iCloud or Google Drive Backup recovery
  • BIP39 partial seed phrase recovery
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Trustwallet.com
Password Recovery

Password Recovery 101

A brief overview of how we perform password recovery.

Step 1.

Extract a wallet backup

Our experienced team, lead by father son team Chris and Charles Brooks, will guide you through retrieving your encrypted wallet backup.
 
Step 2.

Collect password guesses

Next, you will provide our team with a list of password guesses that you think are related to the actual wallet password. As many, or few, guesses as you’d like. The more guesses provided, the better our chances of success.
 
Step 3.

Brute-force the password

Your sensitive wallet details will be moved, by hand, to an air-gapped network of GPU powered password cracking servers.
‍
Our experienced team will use proprietary techniques to recover your wallet password with a 47% success rate.

Trustwallet.com
Seed Phrase

Seed Phrase Recovery 101

A brief overview of how we perform seed phrase/ mnemonic recovery.

Step 1.

Collect the seed guesses

Whether you’re missing a few words or have uncertainty about your entire 12-word seed phrase, our process begins with our technicians carefully documenting the parts of the seed you do remember.

This initial step is crucial for narrowing down the possibilities and streamlining the recovery process.

Step 2.

Calculate potential permutations

Next, your sensitive seed details will be moved, by hand, to a network of secure air-gapped servers specialized for seed recovery.

Using the known pieces of the seed phrase, our team will calculate the potential permutations of seed phrase combinations, building a candidate list typically over 1 billion seeds long.

Step 3.

Test the seed candidates

Once we’ve assembled the seed candidates, our GPU servers begin their rapid testing process. Each potential seed is used to generate a series of addresses, which are then cross-checked against the target address.

This cycle continues swiftly until our system pinpoints the correct seed, efficiently recovering your access.

Trust Wallet

When we can't help.

Occasionally, there are some instances in which wallets that are simply irrecoverable. Here are a few examples:

You have no idea what your password was

You have lost or deleted the wallet backup

You Don't Submit Recovery Request

Get Help From Our Experts

Click the button below to get started.

Submit Your Case
Frequently Asked Questions

What is cyber security?

Cyber security is a term used to describe the protection of electronic and computer networks, programs and data against unauthorized access. Maintaining a high standard of security is essential to protect critical systems and data against cyber-attacks. The sophistication, persistence and continuous evolution of cyber threats means organizations are finding it increasingly challenging to defend against them. This makes it essential to approach cyber security as a continuous journey, involving regular assessments and appropriate investment in people, processes and technologies to mitigate the risk.

What are cyber security services?

Cyber security services are specialized engagements designed to enable organizations to manage and mitigate the risk and impact of cyberattacks. Kroll’s cyber security services are designed to help organizations protect, detect and respond. The right mix of cyber security services, including advisory services, proactive assessments, managed detection and response, incident response and breach notification, ensures that organizations are able to defend against threats on endpoints, across the surface web and throughout the deep and dark web.

What are the 3 pillars of information security?

Infosec, or information security, forms a critical part of cyber security because it helps to protect online data from authorized access or use. The three pillars of infosec, Confidentiality, Integrity and Availability, often referred to as the CIA triad, are foundational principles for maintaining a robust level of security. Confidentiality involves checking whether your systems are protected from external, authorized access. Integrity entails ensuring that data has not been tampered with and is correct and trustworthy, while availability involves checking that networks, systems and applications are operational and ready for use when required.

Where to start with cyber security?

An effective starting point for effective cyber security is to assess your current cyber security posture. Look at which of your systems, networks and data are secure and which are vulnerable. Consider using external providers to undertake assessments such as penetration testing to gain a complete picture. Uncovering potential vulnerabilities will then allow you to start developing an effective cyber security policy and strategy. Again, expert support with this will ensure that your cyber security approach is effective and robust.

What is asset recovery?

Asset recovery involves the confiscation of illicit assets, usually the proceeds of crime, and the return of these assets to the legitimate owner(s). Assets can take the form of money or other items of value, for example real estate, precious metals, investments such as shares, virtual assets such as cryptocurrencies, race horses, luxury goods, or an aeroplane. Asset recovery can be a purely domestic process when the funds have been hidden or invested in the jurisdiction where they were illegally obtained. It can also be international, when the funds have been sent to another jurisdiction. The process of asset recovery is complex but generally covers four basic phases: pre-investigation (verification of information), investigation (often including seizing/freezing assets and international cooperation to obtain intelligence or evidence), judicial proceedings (following which the court may issue a confiscation order for the assets), and disposal or return (where the assets are returned to the rightful owner).

Why is asset recovery important in preventing and combatting corruption?

First, for its deterrent effect. People are more likely to engage in corrupt behaviour if they are confident that – even if they are caught and convicted – they and their families will still be able to enjoy their illegally obtained wealth. Recovering illicit assets helps deter corruption by turning it into a higher-risk, lower-reward activity. Second, by convicting corrupt officials and recovering stolen assets, countries can also generate funds for development and strengthen their criminal justice system. The end results are stronger rule of law, integrity and trust in government.

What support do you offer in terms of actual cases?

Our asset recovery specialists work hand-in-hand with practitioners in our partner countries to tackle complex international financial crime cases. We are currently assisting with around 100 high-stakes cases across 20 countries.

Our assistance takes the form of advice in the following fields:

  • Intelligence gathering and analysis
  • Asset tracing
  • Financial profiling
  • Investigation and prosecution strategies
  • International cooperation and mutual legal assistance

Many of our experts are embedded in partner institutions, where they can provide closer support more efficiently and build the necessary relationships and trust.

Through our technical assistance and on-the-job coaching, we not only help to advance individual asset recovery cases but also develop skills and good practices among the practitioners we work with. That often leads to long-term reform processes to give practitioners the legal and institutional frameworks necessary to operate effectively.

While assisting with asset recovery cases, we help to identify and address gaps in national laws, policies and practices. Common challenges are:

  • Poorly developed processes for building and documenting cases
  • Lack of, inadequate, contradictory or unclear legal framework
  • Weak/inefficient international networks
  • Lack of domestic inter-agency cooperation
  • Infrastructure and technology deficits
  • Insufficient security of staff, documents and communications
  • Agencies lacking autonomy
What Our Customers Say About Us

Bettie Boyett

Excellent service, prompt responses, and the return of my password (in just two days!).

Scott W Hayes

"Keeping your information secure is their main focus..."

Marshall Weaver

They did a great job and had my funds recovered within a few days. Only downside is that it’s a little expensive.

Laura Stansberry

I would like to thank them. They worked so hard to recover my assets, over several months. I had nearly given up, but they persisted on my behalf, and they came through for me. I can't praise them enough, you can trust them with your crypto asset recovery.

Christina Douglas

They did a great job and had my account recovered within a few days. Only downside is that it’s a little expensive.

Michael

Overall excellent service They assist me in getting two of my wallets back. The team at Logan is really helpful, and I am really appreciative of their assistance. I have not used the wallets in more than four or five years, and when I returned, I essentially forgot and could not find everything. They were the only people who could have actually helped me! My life changed because of what they did; I lost everything, but now I have everything!

  • Created by security experts to empower individuals, firms, and nation-states to take charge and use modern tools and methods in fighting security threats. 
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